Press Releases from Interactive Intelligence Inc. (44 total)
Interactive Intelligence Adds Senior Staff to Enhance Cloud Communications Infra …
DUBAI, United Arab Emirates, 12th December, 2013 -- Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services designed to improve the customer experience, has added three vice president positions to further enhance the company’s cloud communications infrastructure, service and support.
Ray Cappola, Jose Martinez, and Steven Vaughan all fill newly created vice president positions, and bring a combined 48-plus years of experience to the Interactive Intelligence Communications…
Interactive Intelligence Receives Miercom’s Performance Verified Certification
DUBAI, United Arab Emirates, 20th November, 2013 - Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services designed to improve the customer experience, has received Miercom’s Performance Verified Certification of its contact center and unified communications software.
The all-in-one IP communications software suite, Customer Interaction Center™ (CIC) 4.0, received the certification based on its features, scalability, and call-handling/processing capabilities.
“Based on our observations during the multi-day lab test,…
Interactive Intelligence Releases Enhanced Version of Bay Bridge Decisions™ Pr …
DUBAI, United Arab Emirates, Feb. 28, 2013 -- Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of unified IP business communications software and services, has released an enhanced version of its Bay Bridge Decisions™ product suite.
Version 3.9 of the contact center forecasting, capacity planning, and analysis product suite has been enhanced to reduce costs and improve customer service.
“We added multichannel features, custom feedback metrics, and a new cloud-based deployment…
Increasing Collaboration, Deployment of Cloud and Remote Access will Drive Unifi …
DUBAI, United Arab Emirates, 26th February, 2013 – According to a recent report issued by Frost & Sullivan entitled “UCC Market Predictions for 2013 and Beyond”, growth in the unified communications and collaboration (UCC) market in the next few years can be expected predominantly in the field of mobile technologies, videoconferencing and social networking business solutions. The research firm had previously predicted that the Unified Communications (UC) market in…
Muscat Municipality Relies on Interactive Intelligence Contact Center Solution f …
DUBAI, United Arab Emirates, 18th February, 2013: Interactive Intelligence Group Inc. (Nasdaq: ININ), today announced the successful implementation of an end-to-end contact centre solution for the management of Muscat Municipality's 1111 customer support hotline, based on its market leading Customer Interaction Center™ (CIC). The solution was proposed by Interactive Intelligence's partner, ITON, who implemented it as a part of its award winning ITON eService platform.
Khalid Dawood al Zadjali,…
Interactive Intelligence Reports Fourth-Quarter and Full Year 2012 Financial Res …
DUBAI, United Arab Emirates, Feb. 6, 2013 -- Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of unified IP business communications solutions, has announced financial results for the fourth quarter and full year ended Dec. 31, 2012.
“Our strong performance during the fourth quarter led to a record year for orders and revenues,” said Interactive Intelligence founder and CEO, Dr. Donald Brown. “In 2012, we have further extended our product…
Interactive Intelligence to Host “Key 2013 Contact Center Trends and Prioritie …
DUBAI, United Arab Emirates, Jan. 17, 2013 -- Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of unified IP business communications software and services, is hosting a complimentary Web event titled, “Key 2013 Contact Center Trends and Priorities: How You Can Be Ready,” to be held Tuesday, Jan. 29 at 11:30 a.m. Eastern time (EST)/ 8:30 p.m. Gulf Standard time (GST).
Already attracting more than 1,300 registrants, this 75-minute…
Interactive Intelligence Announces Details for Interactions 2013 Global Conferen …
DUBAI, United Arab Emirates, Jan. 15, 2013 -- Interactive Intelligence Group Inc. (Nasdaq: ININ), a worldwide provider of unified IP business communications software and services, has announced the details for its Interactions 2013 global conference, to be held May 13-16 in Indianapolis, Indiana, U.S.A.
This year’s conference theme, “Deliver the Experience,” is designed to give Interactive Intelligence customers, partners, consultants, analysts and media insight into how companies can most effectively create…
Interactive Intelligence Announces Strong Finish to 2012
DUBAI, United Arab Emirates, 10th January, 2013 -- Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of unified IP business communications software and services, today announced preliminary results for its fourth quarter and full year ended Dec. 31, 2012.
“We had a remarkable end to a record year for orders and revenues in 2012,” said Interactive Intelligence founder and CEO, Dr. Donald Brown. “The business showed excellent growth across the…
‘Middle East Enterprises Should Develop a Sound Strategy and Understand the Ri …
DUBAI, United Arab Emirates, 9 December, 2012: Post recession the trend that companies in the Middle East have been following has been to reassess their operations and examine where efficiencies can be made without reducing productivity. The advent of cloud computing has been seen by many as a means to achieve this. The cloud minimizes capital expenditure and at the same time offers easy upgrade of systems and permits staff…
Interactive Intelligence to Host ‘Customer Experience Excellence through Effec …
RIYADH, Saudi Arabia, 21st November, 2012: Interactive Intelligence (Nasdaq: ININ), a global provider of unified IP business communications and contact centre solutions, is set to host a seminar entitled 'Customer experience excellence through effective contact centre solutions' on December 4th, 2012 at the Al Mashreq boutique hotel in Riyadh, KSA.
The half day event will feature presentations and case studies by the organization's top regional executives who will highlight…
Interactive Intelligence Releases Interaction Mobilizer™ for Windows 8
DUBAI, United Arab Emirates, November 6, 2012 -- Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of unified IP business communications solutions, has launched Interaction Mobilizer™ for Windows 8 and Windows RT.
Interaction Mobilizer™ is a software platform that enables mid-size to large contact centers and enterprises to rapidly deploy customer service applications for tablets and other mobile devices.
Interaction Mobilizer™ was designed to empower companies to more quickly deploy transactional…
Interactive Intelligence to Host “Best Practices for Evaluating a Contact Cent …
DUBAI, United Arab Emirates, Oct. 14, 2012 -- Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of unified IP business communications solutions, is hosting a complimentary Web event titled, “Best Practices for Evaluating a Contact Center Solution: Leading Analysts Share Their Insight and Research.”
The 75-minute webcast, to be held Tuesday, Oct. 30 at 7:30 p.m. Gulf Standard Time (GST) will bring together leading industry analysts to discuss their best…
Interactive Intelligence to Offer Integration with Oracle Sales and Marketing Cl …
DUBAI, United Arab Emirates, Oct. 10, 2012 -- Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of unified IP business communications solutions, is developing an integration between its all-in-one IP communications software suite, Customer Interaction Center™ (CIC), and Oracle Sales and Marketing Cloud Service.
“We’re developing our integration to help customers offer more personalized service, while increasing productivity by making it faster and easier for employees to access caller information,”…
Interactive Intelligence Named among World’s Top 500 Software and Service Prov …
DUBAI, United Arab Emirates, Oct. 8, 2012 -- Software Magazine has ranked global provider of unified IP business communications solutions, Interactive Intelligence Group Inc. (Nasdaq: ININ), among the world’s 500 largest software and service providers.
Interactive Intelligence was ranked 208th this year based on 2011 corporate revenues of $209.5 million, which was an increase of 26 percent over 2010.
“This year’s Software 500 marks our 12th consecutive year on the list with…
Interactive Intelligence Demonstrates Revolutionary Contact Centre, Unified Comm …
JEDDAH, Saudi Arabia, 25 September, 2012: Interactive Intelligence Middle East, the regional arm of Interactive Intelligence (Nasdaq: ININ), a global provider of unified IP business communications and contact centre solutions, is participating at the Saudi Arabia CIO Summit 2012. The event taking place between 25th- 26th September, 2012 at the Hilton hotel, Jeddah, Saudi Arabia brings together the region's top CIOs, CTOs and IT business executives. Interactive Intelligence is…
Interactive Intelligence Receives Frost & Sullivan’s Company of the Year, Cont …
DUBAI, United Arab Emirates, Sept. 19, 2012 -- For the third consecutive year, Frost & Sullivan has honored Interactive Intelligence Group Inc. (Nasdaq: ININ) with its Company of the Year, Contact Center Systems North America, 2012 award.
The Frost & Sullivan contact center award is based on objective research backed by its decision support matrix methodology. This methodology ensures all vendors are objectively assessed on the following measures: (1) Growth strategy…
‘Advancing Technology in Middle East Contact Centres can be a Mixed Blessing f …
DUBAI, United Arab Emirates, September 9, 2012: Customer care is constantly reinventing itself as a result of advances in technology. Interactive Voice Response (IVR) technology and directed dialogue applications are becoming increasingly popular, but, in some cases, are doing far more harm than good to corporate brand reputation. Advanced technology in the customer contact centre environment can be a double-edged sword, with the increasing ability to automate proving problematic for…
Interactive Intelligence Positioned in Leaders Quadrant of Contact Center Infras …
DUBAI, United Arab Emirates, August 2, 2012 -- Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of unified IP business communications software solutions, has been positioned by Gartner in the leaders quadrant of its 2012 Magic Quadrant for Contact Center Infrastructure, Worldwide1report.
The Gartner report, which can be obtained compliments of Interactive Intelligence by visiting www.inin.com/MQ, provides an analysis of vendors in the market based on their ability to execute and completeness of vision.
"We've made…
Interactive Intelligence to Host Mobile Customer Service Industry Web Event
DUBAI, United Arab Emirates, July 29, 2012 -- Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of unified IP business communications solutions, is hosting a free Web event titled “The New Mobile World: Changing the Way You'll Service Your Customers.”
This 75-minute educational webcast, to be held July 31, 2012 at 7:30 p.m. Gulf Standard Time (GST), is ideal for contact center directors, IT directors, and CIOs wanting to more…
Staff Retention Major Issue in Middle East Contact Centres; Technology can Assis …
DUBAI, United Arab Emirates, 4 July 2012: The Contact Center industry in the Middle East is booming. With the onset of the social media revolution and the ever-changing profile of today’s customer, contact centres have gone to great lengths in recent years to keep their service levels in line with escalating expectations. Whilst technical upgrades and state-of-the-art software applications are undoubtedly elevating levels of customer service, contact centres are quickly…
Interactive Intelligence Releases Gateway, Media Server and SIP Proxy Appliance, …
DUBAI, United Arab Emirates, June 7, 2012 -- Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of unified IP business communications software and services, has released Interaction Edge™, a combined gateway, media server, and SIP proxy appliance designed to streamline enterprise IP telephony deployments.
Interaction Edge™ provides gateway capabilities enabling connections between traditional trunk lines and voice-over-IP networks, and adds media server and SIP proxy functionality in a single…
Interactive Intelligence to Exhibit Newly Launched Version of Flagship CIC Solut …
DUBAI, United Arab Emirates, 22 May, 2012 -- Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of unified IP business communications solutions, is set to demonstrate its leading range of contact center solutions such as the all-in-one Customer Interaction Center™ (CIC) version 4.0 solution at the upcoming Middle East Call Center ’12 (MECC ’12 ) conference. The company will also exhibit Interaction Mobilizer, a new software platform that enables…
Middle East Contact Center Technology Trend is moving towards 'All-in-one' Solut …
Dubai, United Arab Emirates, 21 May, 2012: The contact center industry in the Middle East is booming. Outsourcing to the regions call center agencies is on the rise driven by reduced telecom rates, increase in internet penetration and an increasing pool of educated, multi-lingual agents. For years, companies have debated the trade-offs between all-in-one communications solutions, where all the applications are available from a single vendor, vs best-of-breed or point…
Interactive Intelligence Introduces New Mobile Customer Service Solution
DUBAI, United Arab Emirates, May 9, 2012- Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of unified IP business communications solutions, is releasing a new software platform that enables organizations to rapidly deploy customer service applications on multiple mobile operating systems, devices and social media websites, while bridging the gap between mobile self-service and live assistance.
The new mobile customer service solution, Interaction Mobilizer™, is designed to change the way…
'Regional Enterprises Need to look behind the Cloud to Uncover Hidden Costs', sa …
DUBAI, United Arab Emirates, 7th May 2012: Analysts forecast that over the next three to five years the market for cloud-based contact center solutions will grow at a rate of about 18 to 20 percent. Compare that to the growth of premise solutions, which is in the low single digits and forecast to plateau or even diminish over the same period. It is therefore essential to be aware of what…
Interactive Intelligence Reports First-Quarter 2012 Financial Results
DUBAI, United Arab Emirates, April 26, 2012 -- Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of unified IP business communications solutions, has announced financial results for its first quarter ended March 31, 2012.
“Our first quarter was highlighted by rapid growth in cloud-based revenue, which continues to have a positive impact on the growth and scale of our overall recurring revenues,” said Interactive Intelligence founder and CEO, Dr. Donald…
Interactive Intelligence Acquires Netherlands Reseller, Brightware
DUBAI, United Arab Emirates, April 4, 2012 -- Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of unified IP business communications solutions, has signed a stock purchase agreement to acquire its Netherlands-based reseller, Brightware B.V.
Under the terms of the agreement, effective April 1, 2012, Brightware is now owned by Interactive Intelligence Group Inc. The new entity will now operate as ININ Netherlands B.V.
As part of the all-cash transaction, Brightware’s…
Interactive Intelligence and RKe Technology Sign Partnership Agreement in Kingdo …
RIYADH, Saudi Arabia, 27 March, 2012 -- Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of unified IP business communications solutions, today announced that it has entered into an agreement with RKe Technology, a leading provider of IT and Telecom solutions in Saudi Arabia, to promote and distribute its entire range of Contact Centre Automation, Unified Communications and Business Process Automation solutions in the Kingdom.
As a key technology provider…
CRM Magazine Names Interactive Intelligence its 2012 Contact Center Infrastructu …
DUBAI, United Arab Emirates, March 16, 2012 -- Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of unified IP business communications solutions, has been named CRM magazine’s 2012 Contact Center Infrastructure Service Leader winner.
Interactive Intelligence beat out rivals with top scores in company direction, customer satisfaction, and cost.
“From a solutions perspective, it’s the broadest in the industry,” said analyst Sheila McGee-Smith about the Interactive Intelligence software in the March…
Interactive Intelligence to Host “2012 Key Contact Center Trends and Prioritie …
DUBAI, United Arab Emirates, Jan. 22, 2012 - Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of unified IP business communications solutions, is hosting a no-cost Web event titled, “2012 Key Contact Center Trends and Priorities: How You Can be Ready.”
This 75-minute Web event will be held Tuesday, Jan. 31 at 8:30 p.m. Gulf Standard Time (GST)/ 11:30 a.m. Eastern time (EST).
The webcast, already attracting more than 900…
Interactive Intelligence Offers Cloud-Based Solution to Contact Centers in Saudi …
Riyadh, Saudi Arabia, 14th December 2011 -- Interactive Intelligence (Nasdaq: ININ), a global provider of unified IP business communications solutions, today announced the availability of its cloud-based solution to contact centers in the Kingdom of Saudi Arabia enabling lower operational expenses, higher degree of control, greater design flexibility and simplified migration from on-premise environments.
At the IDC summit held in Jeddah last October, 34% of Saudi organizations showed intentions of migrating…
Interactive Intelligence Sponsors Government Contact Center Forum
DUBAI, United Arab Emirates, 23rd November 2011: Interactive Intelligence, a global provider of unified IP business communications solutions has announced its prime sponsorship of the Government Contact Center Forum that will be held in Dubai from 12-15 December, 2011.
Talking about the company’s involvement in the conference, Shaheen Haque, territory manager, Middle East & Turkey at Interactive Intelligence says, “Government departments worldwide are one of the biggest call centre markets…
Contact Centers in Middle East Need to Understand the Key to Effective Social Me …
DUBAI, United Arab Emirates, 26 October 2011: Many consider the explosion in social networking to be a recent phenomenon but the truth is that social media is anything but a new concept. It spans back for almost a decade now with LinkedIn introduced in 2003, Facebook in 2004, and various blogs even earlier. The explosion in its growth and popularity in recent years however is something of notable interest. In…
Interactive Intelligence to Launch Cloud-based Communications Trial Program
DUBAI, United Arab Emirates, 20 October 2011: Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of unified IP business communications solutions, will launch a trial program called Quick Spin that enables organizations to sample for free the company's communications-as-a-service offering.
The Interactive Intelligence CaaS offering provides cloud-based communications applications for contact centers and enterprises, along with flexible deployment models for migrating between cloud, premise, and hybrid configurations.
"Despite potential benefits of cloud-based communications deployments, organizations must still…
Interactive Intelligence Seminar in Saudi to Discuss Key Trends and Technology I …
Riyadh, Saudi Arabia, 5th October 2011 -- Interactive Intelligence, a global provider of unified IP business communications solutions, is organising two seminars in Saudi Arabia that will educate organizations about the latest trends in the contact center/ call center industry and provide an insight into how technology can help them deliver great customer experiences. The seminar will be held on 17th October at Le Meridien Hotel in Jeddah and on…
Interactive Intelligence Acquires Agori Communications
DUBAI, United Arab Emirates, 8 March 2011 -- Interactive Intelligence (Nasdaq: ININ), a global provider of unified IP business communications solutions, has acquired Agori Communications, GmbH, a Frankfurt, Germany-based reseller of the Interactive Intelligence multichannel contact center solutions.
Per the terms of the acquisition, which was effective Feb. 28, Interactive Intelligence has purchased 100 percent of Agori's privately held stock in an all-cash transaction. For the year ended Dec. 31,…
Interactive Intelligence to Host Contact Center Industry Web Event
DUBAI, United Arab Emirates, January 19, 2011 – Interactive Intelligence (Nasdaq: ININ), a global provider of unified IP business communications solutions, is hosting an industry Web event Thursday, January 27 at 20:30 hrs (Dubai time) titled, “2011: What Every Contact Center Should Know, and How to Plan for It.”
The free Web event, which will feature Forrester Research, Inc. principal analyst, Art Schoeller, will address the challenges and opportunities associated with…
Interactive Intelligence Awarded Best of Show at ITEXPO West for Cloud-based Com …
Dubai, United Arab Emirates, Dec. 16, 2010 – The Interactive Intelligence (Nasdaq: ININ) cloud-based communications-as-a-service solution has received ITEXPO West’s 2010 Best of Show award in the category of “most innovative service.”
The award, which was announced at Technology Marketing Corp.’s (TMC) ITEXPO, recognizes the product or service that stands out from the competition based on technological achievement and creative features, according to TMC CEO and group editor-in-chief, Rich Tehrani. …
Business Communications: The Next Wave in Cloud-Based Computing?
Dubai, United Arab Emirates – 6th December 2010 - Cloud computing has quickly established its rightful place in modern IT organizations, helping enterprises become more agile while keeping costs in line. And with near-mainstream appeal, the new delivery model has proven its stripes with applications like messaging, storage and CRM. Now, technology innovators are applying what they’ve learned—and what they’ve gained—to business communications. A recent study by IDG Research Services…
Contact Center and IP Communications Predictions for 2011
Dubai, United Arab Emirates – 30 November 2010 - Interactive Intelligence Inc. (Nasdaq: ININ) is a global provider of unified business communications solutions for contact center automation, enterprise IP telephony, and business process automation. Shaheen Haque, Territory Manager, Middle East & Turkey, Interactive Intelligence peeps into the crystal ball and shares his thoughts on the future of Contact Centers and IP Communications:
1. Cloud Computing will still dominate discussions globally on…
Interactive Intelligence Offers Support for Microsoft Lync Server 2010
DUBAI, United Arab Emirates, Nov. 22, 2010 -- Interactive Intelligence (Nasdaq: ININ), a global provider of unified IP business communications solutions, has released a version of its all-in-one IP communications software suite designed to work with Microsoft Lync Server 2010.
The Interactive Intelligence software suite, Customer Interaction Center™ (CIC), includes features for contact centers and enterprises such as multichannel routing, interactive voice response, call and screen recording, reporting, outbound dialing, workforce…
Improving Agent Performance in Contact Centers in the Middle East
Dubai, United Arab Emirates, 7th November 2010: Contact Centers have become very popular in the Middle East!! Contact centers face a growing array of media to handle increasingly diverse and complex customer interactions. Customers present high expectations for stellar service, and real-time response with rapid resolution and spot-on answers. At the same time, centers must find ways to squeeze more out of the workforce without risking burnout and turnover. It’s…
Interactive Intelligence Acquires Latitude Software
DUBAI, United Arab Emirates – October 10, 2010 - Interactive Intelligence (Nasdaq: ININ), a global provider of unified IP business communications solutions, has acquired Global Software Services, Inc., doing business as Latitude Software, a privately-held provider of debt collection software and services.
Interactive Intelligence purchased 100 percent of Latitude's stock for approximately $14 million in an all-cash transaction funded from Interactive Intelligence's cash-on-hand. On a trailing twelve month basis ending…
