Press release
Interactive Intelligence Adds Senior Staff to Enhance Cloud Communications Infrastructure, Service and Support
Newly appointed Vice Presidents at Interactive Intelligence
Ray Cappola, Jose Martinez, and Steven Vaughan all fill newly created vice president positions, and bring a combined 48-plus years of experience to the Interactive Intelligence Communications as a Service offering.
“Given that our cloud solutions have represented the fastest growing segment of our business for the past several years – with cloud-based orders up 75 percent last quarter alone – we decided to add several key positions to ensure we can continue offering our customers the best cloud deployment experience possible,” said Mike Szilagyi, Interactive Intelligence vice president of CaaS.
Ray Cappola serves as Interactive Intelligence vice president of CaaS support, which includes global management of CaaS technical support and the company’s network operations centers. Cappola brings with him 12 years of technology support experience, which includes his previous role at Oracle where he led the global storage support delivery team.
Jose Martinez serves as Interactive Intelligence vice president of CaaS infrastructure, which includes management of Interactive Intelligence’s 12 global data centers, as well as the company’s CaaS-related network and storage operations and engineering. Martinez, who has 16 years of industry experience, was previously employed by IBM where he successfully managed global infrastructure projects for the company’s Fortune 500 customers.
Steven Vaughan is a contact center industry veteran and serves as Interactive Intelligence vice president of CaaS delivery, which includes management of the CaaS architecture, implementation, and service delivery teams. Prior to Interactive Intelligence, Vaughan served in senior product management, professional services, and IT systems roles at companies such as Cisco, Genesys and LiveVox. Vaughan has more than 20 years of industry experience.
The Interactive Intelligence CaaS group has grown 115 percent over the last year. The company continues to invest heavily in its CaaS infrastructure, with plans to increase cloud staff by an additional 50 percent in 2014.
For more information about the Interactive Intelligence cloud solutions, visit http://www.inin.com/solutions/Pages/Cloud-based-Solutions.aspx.
About Interactive Intelligence
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of contact center, unified communications, and business process automation software and services designed to improve the customer experience. The company’s solutions, which can be deployed via the cloud or on-premises, are ideal for industries such as financial services, insurance, outsourcers, collections and utilities. Interactive Intelligence was founded in 1994 and has more than 5,000 customers worldwide. The company is among Software Magazine’s 2013 Top 500 Global Software and Service Providers, and is the recipient of TMC’s Cloud Computing Magazine’s 2013 Cloud Computing Excellence Award. It has received Frost & Sullivan’s Company of the Year Award, Contact Center Systems, North America, for the last three consecutive years. Interactive Intelligence employs more than 1,500 people and is headquartered in Indianapolis, Indiana. The company has offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or info@inin.com. Visit the company on the Web at www.inin.com; on Twitter at www.inin.com/twitter; on Facebook at www.inin.com/facebook; or on LinkedIn at www.inin.com/linkedin.
This release may contain certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company's SEC filings.
Interactive Intelligence is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.
Product Information Contact:
Mr. Shaheen Haque
Turkey & Middle East Territory Manager
Interactive Intelligence Middle East
Dubai, UAE
Direct phone: +971(4) 4347217
Mobile: +971 (50) 4573186
Email: shaheen.haque@inin.com
Media Contact:
Colin Saldanha
PROCRE8, Villa 41, 81D Street, Uptown Mirdiff, PO BOX 78835, Dubai, UAE
+97150 6400762
colin@procre8.biz
This release was published on openPR.
Permanent link to this press release:
Copy
Please set a link in the press area of your homepage to this press release on openPR. openPR disclaims liability for any content contained in this release.
You can edit or delete your press release Interactive Intelligence Adds Senior Staff to Enhance Cloud Communications Infrastructure, Service and Support here
News-ID: 277495 • Views: …
More Releases from Interactive Intelligence Inc.
Interactive Intelligence Receives Miercom’s Performance Verified Certification
DUBAI, United Arab Emirates, 20th November, 2013 - Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services designed to improve the customer experience, has received Miercom’s Performance Verified Certification of its contact center and unified communications software.
The all-in-one IP communications software suite, Customer Interaction Center™ (CIC) 4.0, received the certification based on its features, scalability, and call-handling/processing capabilities.
“Based on our observations during the multi-day lab test,…
More Releases for CaaS
Commerce as a Service (CaaS) Market | Business Opportunities, Current Trends and …
Mobile devices such as smartphones and tablets are increasing the touch points and attracting customer traffic to the site, which is expected to help bring new channel sales to e-commerce businesses.
In addition, low network bandwidth and weak network signals hinder the growth of the Commerce as a Service (CaaS) market. Furthermore, security issues related to payment processes are key factors limiting the Commerce as a Service (CaaS) market growth.…
Cloud Container As A Service (CaaS) Market Size, Share, Development by 2024
LP INFORMATION offers a latest published report on Cloud Container As A Service (CaaS) Market Analysis and Forecast 2019-2025 delivering key insights and providing a competitive advantage to clients through a detailed report.
According to this study, over the next five years the Cloud Container As A Service (CaaS) market will register a xx% CAGR in terms of revenue, the global market size will reach US$ xx million by 2024,…
Global Content as a Service (CaaS) Market: Highly Growing Due To Technological A …
ResearchMoz include new market research report "Global Content as a Service (CaaS) Market Size, Status and Forecast 2019-2025" to its huge collection of research reports.
Engaging consumers by providing relevant and personalized information has become essential for organizations so as to help them market their products or services continuously. Multiple channels are being used for this purpose such as mobile, television, internet, and stores. This has become important because customers today,…
Global Containers as a Service (CaaS) Market Rugged Expansion Foreseen During 20 …
ResearchMoz include new market research report "Global Containers as a Service (CaaS) Market Size, Status and Forecast 2019-2025" to its huge collection of research reports.
Containers as a service (CaaS) is a type of container based virtualization in which containers motors, coordination and the fundamental figure assets are conveyed to clients as an administration from a cloud supplier. In certain cases, CaaS is additionally used to depict a cloud supplier's Containers…
“Pimcore” Named Among CaaS Vendors in a Gartner Report!
A recent Gartner report lists Pimcore among vendors providing CaaS (Content as a Service) solutions. The report titled, “Use Content as a Service to Support a Unified Experience Strategy for Digital Commerce” focuses on the need for eCommerce businesses to go beyond the content management abilities provided by their digital commerce platforms.
According to the report, digital commerce enterprises are already looking at options to better manage their customer-facing content,…
Global Containers as a Service (CaaS) Market Emerging Technologies, Leisure Appl …
Qyresearchreports include new market research report "Global Containers as a Service (CaaS) Market Size, Status and Forecast 2022" to its huge collection of research reports.
The global Containers as a Service (CaaS) market is a highly dynamic market, witnessing constant changes at a frequent pace. Focusing on these frequent changes, this research study offer a detailed analysis of the performance of this market during the period from 2017 to 2022.…
