2019 Customer Care BPO Market By Key Players Teleperformance, Concentrix (Convergys), Alorica, Atento, Acticall (Sitel), Arvato, Sykes Enterprises, TeleTech Holdings, Transcom, Serco, HKT Teleservices, Comdata

In today’s business parlance, outsourcing refers to the practice of outsourcing non-core business functions of an organization to a third party business process outsourcing (BPO) services provider. Similarly, call center outsourcing is the process of contracting the management of voice based customer service processes to specialized call center outsourcing companies. Contact centers defined simply are workplaces wherein human agents receive or make outgoing telephone calls to existing or prospective customers of a company. Outsourced contact centers are specialized contact center outsourcing companies that manage inbound or outbound call center processes for their clients.

According to this study, over the next five years the Customer Care BPO market will register a xx% CAGR in terms of revenue, the global market size will reach US$ xx million by 2023, from US$ xx million in 2017. In particular, this report presents the global revenue market share of key companies in Customer Care BPO business, shared in Chapter 3.

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The report also presents the market competition landscape and a corresponding detailed analysis of the major vendor/manufacturers in the market. The key manufacturers covered in this report: Breakdown data in in Chapter 3.
• Teleperformance
• Concentrix (Convergys)
• Alorica
• Atento
• Acticall (Sitel)
• Arvato
• Sykes Enterprises
• TeleTech Holdings
• Transcom
• Serco
• HKT Teleservices
• Comdata

This study considers the Customer Care BPO value generated from the sales of the following segments:

Segmentation by product type: breakdown data from 2013 to 2018, in Section 2.3; and forecast to 2023 in section 10.7.
• On-Premise CCO
• Cloud-based CCO

Segmentation by application: breakdown data from 2013 to 2018, in Section 2.4; and forecast to 2023 in section 10.8.
• Telecom & IT
• BFSI
• Healthcare & Life Sciences
• Government & Public
• Retail & Consumer Goods
• Others

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Table of Contents:
1 Scope of the Report
2 Executive Summary
3 Global Customer Care BPO by Players
4 Customer Care BPO by Regions
5 Americas
6 APAC
7 Europe
8 Middle East & Africa
9 Market Drivers, Challenges and Trends
10 Global Customer Care BPO Market Forecast

11 Key Players Analysis
11.1 Teleperformance
11.1.1 Company Details
11.1.2 Customer Care BPO Product Offered
11.1.3 Teleperformance Customer Care BPO Revenue, Gross Margin and Market Share (2016-2018)
11.1.4 Main Business Overview
11.1.5 Teleperformance News

11.2 Concentrix (Convergys)
11.2.1 Company Details
11.2.2 Customer Care BPO Product Offered
11.2.3 Concentrix (Convergys) Customer Care BPO Revenue, Gross Margin and Market Share (2016-2018)
11.2.4 Main Business Overview
11.2.5 Concentrix (Convergys) News

11.3 Alorica
11.3.1 Company Details
11.3.2 Customer Care BPO Product Offered
11.3.3 Alorica Customer Care BPO Revenue, Gross Margin and Market Share (2016-2018)
11.3.4 Main Business Overview
11.3.5 Alorica News

11.4 Atento
11.4.1 Company Details
11.4.2 Customer Care BPO Product Offered
11.4.3 Atento Customer Care BPO Revenue, Gross Margin and Market Share (2016-2018)
11.4.4 Main Business Overview
11.4.5 Atento News

11.5 Acticall (Sitel)
11.5.1 Company Details
11.5.2 Customer Care BPO Product Offered
11.5.3 Acticall (Sitel) Customer Care BPO Revenue, Gross Margin and Market Share (2016-2018)
11.5.4 Main Business Overview
11.5.5 Acticall (Sitel) News
…Continued

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