Press Releases from Interactive Intelligence, Inc. (6 total)
Deployment of Mobile Self-Service Apps by Enterprises Key to Customer Service Ex …
DUBAI, United Arab Emirates, 20th December, 2012: Middle East businesses tend to look at customer service as a cost to the company when in reality its contribution to overall customer satisfaction is paramount. It is a well known fact that it costs a company five times as much to win a new customer than to keep a current one. Providing frustration free support services and resolving customer complaints in the…
Technology Plays an Important Role in Building Effective, Economical Contact Cen …
DUBAI, United Arab Emirates, 20 June 2012: The rapidly evolving technological landscape in the Middle East has given rise to a new breed of consumer – one armed with easy access to information and myriad platforms on which to voice their opinion. As these customers grow ever more demanding, contact centres are being forced to swiftly evolve in order to accommodate their growing needs.
Rising operational costs are also forcing companies…
Interactive Intelligence Reports Fourth-Quarter and Full Year 2011 Financial Res …
DUBAI, United Arab Emirates, 2nd February, 2012 -- Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of unified IP business communications solutions, has announced financial results for its fourth quarter and full year ended Dec. 31, 2011.
“Market demand was strong and we executed well during the fourth quarter, a combination that provided a strong finish to a year with record revenues,” said Interactive Intelligence founder and CEO, Dr.…
Interactive Intelligence Inks Partnership Agreement with Alnafitha International …
Riyadh, Saudi Arabia, 21st November 2011 - Interactive Intelligence (Nasdaq: ININ), a global provider of unified IP business communications solutions, has signed a reseller agreement with Alnafitha International, a market leader in information technology related solutions, products and services in the Kingdom of Saudi Arabia (KSA).
As per the agreement, Alnafitha International will serve as the Systems Integrator and Value-added Reseller of Interactive Intelligence, and through close collaboration will offer customers…
Interactive Intelligence Named among World's Top 500 Software and Service Provid …
DUBAI, United Arab Emirates, 14 November 2011: Software Magazine has ranked global provider of unified IP business communications solutions, Interactive Intelligence Group Inc. (Nasdaq: ININ), among the world's 500 largest software and service providers.
Interactive Intelligence was ranked 219th this year based on its 2010 total corporate revenues of $166.3 million, which was an increase of 27 percent over 2009.
"This year's Software 500 marks our 11th consecutive year on the list," said Shaheen Haque, territory manager, Middle East & Turkey at Interactive…
Interactive Intelligence Reports 2010 Fourth-Quarter and Full Year Results
DUBAI, United Arab Emirates – 2nd February, 2011 -- Interactive Intelligence (Nasdaq: ININ), a global provider of unified IP business communications solutions, has announced results for its fourth quarter and full year ended Dec. 31, 2010.
The company reported 2010 fourth-quarter revenues of $50.7 million, an increase of 41 percent from $35.9 million in the fourth quarter of 2009. Revenues for 2010 were $166.3 million, an increase of 27 percent from…
