Press Releases from Clootrack Software Labs Private Limited (7 total)
Wagner onboards Clootrack for deeper Customer Experience (CX) Insights
Delaware, 30th August 2023: Wagner Spray Tech, headquartered in Minnesota, USA, is one of the world's leading manufacturers of equipment and systems for surface coating with powder and wet paints and other liquid materials. Wagner Spray Tech has partnered with Clootrack, an AI-powered customer experience analytics platform, to monitor and gather insights on the actionable factors that drive customer experience. Focus on customer experience is key to unlocking growth…
A Cry for Quality, a Call for Comfort: Unraveling the Gender-Based Sportswear Cu …
Claymont, Delaware, July 19, 2023: The sportswear industry has been at the forefront of customer experience innovation, with a strong focus on personalization, technology integration, and immersive brand experiences. A Clootrack report has highlighted the top insights into customer behavior, segmenting the audience by gender and upper wear vs. bottom wear based on 32K customer reviews of 22 leading sportswear brands.
The report identifies the top five category drivers in…
Clootrack Study Highlights Critical Passenger Concerns and Delighters in Global …
Claymont, Delaware, May 18, 2023 /- Clootrack, the intelligent customer experience analytics platform, has released a report on the global airline industry, revealing that many customers are dissatisfied with flight disruptions. The study analyzed over 27,000 customer reviews between January 2022 and January 2023 from the world's top 12 airlines.
Clootrack researched customer experience (CX) in the worldwide airlines' category covering the top 12 airlines worldwide, which included American Airlines,…
Clootrack Study: 76% Negativity Towards Flight Disruption Causes Turbulence in t …
• Passengers are dissatisfied with customer service in the airline industry, with 67% of 14K passenger reviews for 'customer service' being negative. Complaints include long wait times, unhelpful chat lines, and lack of communication from complaints departments.
• In-flight experience is a major concern for economy class passengers, with 84% of them reporting a negative experience compared to only 60% negativity from business class passengers. Airlines need to analyze passenger data to improve…
Economic Downturns Don't Have to Mean the End of Customer Experience: How Measur …
• 20 Global CX Experts Reveal How They Proved the ROI of CX Programs
• The Study Confirms the Paramount Importance of CX Insights & Metrics, Capturing the Right Voice of Customers (VOC), and Technology
Claymont, Delaware, February 28, 2023 /- A recent study on the return on investment (ROI) of customer experience (CX) conducted by Clootrack using input from 20 Global CX leaders
from major brands around the world has found that measuring…
QSR Study: Women Expect Better Food Varieties While Men Expect Better Staff Beha …
QSR Study: Women Expect Better Food Varieties While Men Expect Better Staff Behavior
Claymont, Delaware, October 31, 2022 / - As the quick service restaurant (QSR) industry is emerging from the pandemic, positive factors like Convenience and food quality have become vital customer experience drivers amidst numerous challenging business conditions. The resilient fast-food industry renowned for speed, Convenience, price, and predictability has bounced back with optimism in a big…
The Power of Zero Redefines US Energy Drinks
Claymont, Delaware, September 16, 2022 / - A significant number of US consumers are shifting towards zero-sugar, zero-calorie, zero-caffeine energy drinks, and their numbers are growing. Zero-format drinks appeal to most consumers, as they can be consumed without guilt. This aspect was found in the Clootrack study on customer experience in the US Energy Drinks category. The research is based on 31,870 customer reviews spanning over a period of…
