Press Releases from eGain (6 total)
eGain to exhibit novel AI Knowledge capabilities at Call Centre World 2024 in Be …
Sunnyvale, CA and Newbury, UK (February 23, 2024 ): eGain (NASDAQ: EGAN), the leading AI knowledge platform for customer engagement, today announced that the company will showcase eGain Knowledge Hub with AssistGPT™ at CCW Berlin, scheduled for February 26-29.
Rated #1 by analysts and KMWorld, the eGain Knowledge Hub delivers accurate answers and personalized guidance in the flow of work for agents. Accelerating automation in the Knowledge Hub is eGain…
Investment Management Giant Selects eGain to Modernize Knowledge Management
Sunnyvale, CA (December 5, 2023): eGain Corporation (NASDAQ: EGAN), the knowledge automation platform for customer engagement, announced that a global investment management company has selected eGain Knowledge Hub™ to transform experiences for thousands of contact center agents, financial advisors, and knowledge authors.
Investment management CX has been stuck on a plateau six years in a row, according to the Forrester CX Index. Saddled with a legacy system, the company's investor services…
Rogue Credit Union Elevates CX with eGain Knowledge Hub
Sunnyvale, CA (October 18, 2023): eGain Corporation (NASDAQ: EGAN), the leading knowledge hub for customer engagement, announced that Rogue Credit Union has deployed its top-rated solution to assist contact center agents and retail bankers across the business.
According to the Forrester CX Index, financial services CX performance continues to struggle. In fact, in 2023 it was even lower than it was in 2017. At the same time:
• 53%…
KMWorld Survey Shows Huge Untapped Potential for Modern Knowledge Management Acr …
Sunnyvale, CA (April 18, 2023): eGain Corporation (NASDAQ: EGAN), the leading knowledge platform for customer engagement, today announced the findings from a KMWorld survey. The research revealed that knowledge management (KM) is still under-used in the enterprise. Per Gartner, KM is the #1 technology that can simultaneously improve customer experience, employee experience, and operating performance.
The findings were based on more than 300 responses from an online survey of knowledge…
eGain Named as a Supplier on the Crown Commercial Services G-Cloud Framework
Sunnyvale, CA (December 1, 2022): eGain Corporation (NASDAQ: EGAN), the leading knowledge management platform provider for customer engagement, today announced that it has been approved as a supplier on Crown Commercial Service's (CCS) G-Cloud Framework.
CCS supports the public sector to achieve maximum commercial value when procuring common goods and services. In 2021/22, CCS helped the public sector to achieve commercial benefits equal to £2.8 billion - supporting world-class public…
eGain Knowledge Hub™ Connects with Microsoft SharePoint™ to Unleash Business …
Sunnyvale, CA (July 19, 2022): eGain Corporation (NASDAQ: EGAN), the leading knowledge management platform for customer engagement automation, today announced that its award-winning solution for knowledge management-eGain Knowledge Hub™-now natively connects with Microsoft SharePoint.
Enterprises have made big investments in SharePoint, adding 100 petabytes of new content each month, according to Microsoft. While Enterprise Content Management (ECM) Systems such as SharePoint are focused on streamlining collaboration, content creation, and storage management,…
