Press Releases from Mopinion (13 total)
Mopinion Benchmark report reveals that a quarter of companies are still struggli …
Rotterdam, the Netherlands - Leading digital user feedback software Mopinion just released its 2023 Digital Customer Experience Benchmark report which reveals how various organisations worldwide are keeping pace with digital customer experience management. The analysis offers insights to help organisations better understand the current state of digital CX management and where potential areas of improvement lie.
According to the report, a surprisingly large number of organisations - 24%! - are…
Mopinion Debuts Conversational Feedback: User Feedback Made Personal
Rotterdam, the Netherlands - Mopinion, a leading user feedback software for digital channels, is proud to announce Conversational Feedback. This new and exciting addition will change the way companies collect valuable feedback from their online customers. Conversational Feedback combines traditional online surveys with a personal, chat-like appearance. Helping companies like KLM, Ahold, and Decathlon optimise their digital customer experience (CX), this new solution was designed to meet the…
Mopinion addresses needs of growing global customer base with ISO 27001 certific …
Mopinion, leading all-in-one user feedback software was awarded ISO 27001:2013 certification. Obtaining compliance with the ISO 27001 standard validates Mopinion’s commitment to provide customers with the data and security assurance they need to be confident in doing business with Mopinion.
ISO 27001 is the most globally recognised information security standard. Defined by the International Organization for Standardization (ISO), ISO 27001 provides a set of standardised requirements for an Information Security…
Mopinion announces integration with digital experience analytics software Conten …
Mopinion is proud to announce a new and robust software integration with Contentsquare. This powerful alliance between digital experience analytics and customer feedback combines meaningful context from the customer journey with in-depth voice of the customer data, giving users a full view of the digital customer experience.
The alliance between Mopinion and Contentsquare brings customer feedback to life with an extra layer of visual and behavioural insights. With this new integration,…
Mopinion launches new user feedback extension for Magento
Online feedback analytics software Mopinion has just launched a user feedback extension for major ecommerce platform and Adobe company, Magento. This new extension will enable Magento-based websites to easily run Mopinion software on their sites and capture user feedback for free.
Kees Wolters, Co-Founder & Managing Partner at Mopinion comments,
“We trust that our new Mopinion plugin for Magento will feed the increasing demand for a Voice of Customer…
Mopinion announces full integration with enterprise tag management solution Teal …
Mopinion is proud to announce the new and robust Tealium and Mopinion integration. This powerful alliance between tag management and customer feedback combines precision targeting and smart data collection, giving users relevant and informative insights into the digital customer experience.
Tealium offers an extensive suite of data solutions catered to helping digital teams effectively manage large sums of data. With Mopinion, users can collect and analyse customer feedback from online visitors…
Mopinion releases new mobile SDK for collecting in-app feedback
Mopinion, market leader in online feedback analysis, has just launched a new mobile feedback SDK for companies collecting customer feedback in iOS and Android apps. This innovative solution will continue to provide marketers with an easy way of gathering powerful feedback within their native apps, only now with more customisation options, a wider range of targeting features based on in-app user behaviour and more advanced analysis capabilities.
Developed in response…
Mopinion feedback analytics software now available in Lightspeed app store
Rotterdam, the Netherlands - All-in-one feedback analytics software Mopinion is now available in the app store of ecommerce software provider and global leader in Point-of-Sale systems, Lightspeed. This new integration enables Lightspeed webshops to easily capture feedback from their online visitors using easy-to-install customisable feedback forms. The webshops also have access to advanced reporting and analysis capabilities that will provide them with the insights they need to improve overall performance…
Mopinion adds Visual Feedback to its Feedback Analytics Software
Feedback analytics software company Mopinion is pleased to announce that capturing and analysing visual feedback is now part of its service offering. This new feature will give online customer feedback even more context as well as put Mopinion users in a better position to improve overall website usability and further optimise user experience. Visual feedback enables website visitors to pinpoint specific page elements (including forms, images, buttons or paragraphs) and…
Mopinion officially launches Partner Programme for digital agencies
Feedback analytics software company Mopinion announces the official launch of its Partner Programme. The Mopinion Partner Programme is committed to working with a diverse group of industry-leading digital marketing and web development companies to further advance the online customer feedback market. With Mopinion software, digital agencies are more fitted to enhance their online optimisation services for clients by capturing user feedback from websites and mobile apps and turning this feedback…
Devitt Insurance Chooses Mopinion to Optimise the Customer Journey
Romford-based Devitt Insurance Services Limited has chosen online customer feedback specialist Mopinion’s customer feedback analytics software to help identify the main pain points and barriers in the customer journey, to improve its user experience and assist with policy conversions.
Devitt Insurance Services Limited is an insurance broker based in Romford, East London, that has been arranging insurance in the UK since 1936. Devitt offers competitive prices on motorbike, car, van, home…
Mopinion assesses how businesses measure their online channels with ‘Digital C …
Customer feedback specialist Mopinion announces the results of its ‘Digital Customer Experience Benchmark 2016’ study, which suggests that most major European companies are still at the beginning stages of monitoring their customer’s digital channels’ experience. The study, which looks at digital channels such as websites and apps, found nearly half of responders feel they are doing well – but in terms of customer follow-up and task allocation, there is still…
Mopinion announces results of its “Top 10 Online Struggles 2016’ study
Mopinion is pleased to announce the results of its ‘Top 10 Online Struggles 2016’ customer feedback study, which identifies the top ‘pet hates’ of online customers. This study was conducted based on feedback collected from the websites of major B2C companies in various industries such as utilities, telecommunications, finance and automotive. Mopinion measures both volumes of feedback concerning the most common issues as well as customer sentiment (feedback used in…
