Press Releases from Consilium Software Inc. (16 total)
Consilium Unveils Industry's First Outbound List and Campaign Management Platfor …
Singapore, Canada & India, January 09, 2023 - Consilium Software, a global provider of AI-powered customer engagement solutions, today announced the availability of a new version of Consilium UniCampaign™ List and Campaign Management (LCM) software for Genesys Cloud on Genesys AppFoundry®, the industry's largest dedicated marketplace focused on customer experience (CX) solutions. As a cloud-based Premium App in Genesys AppFoundry, UniCampaign allows rapid and easy setup of omnichannel outbound campaigns…
Consilium Launches New AI-Powered Multi-Vendor, Multi-Cloud Customer Engagement …
Singapore, Canada & India, September 13th, 2022 - Consilium Software, a world-leading provider of customer engagement solutions, today announced the launch of a new Customer Engagement Platform (CEP) that combines interactions, management, and business intelligence (BI) into one unique platform to deliver AI and omnichannel enabled connected digital experience for Cisco, Genesys and Amazon Connect cloud and on-premises contact center solutions. The Customer Engagement Platform (CEP) helps businesses reimagine their…
Consilium Customer Engagement Platform Software Products are now Orderable from …
Consilium products for Genesys available on AppFoundry, the industry's largest CX-dedicated marketplace
Singapore, Canada & India, July 7th, 2022 - Consilium Software, a world-leading provider of customer engagement solutions, today announced that its products are now orderable from Genesys AppFoundry®, the industry's largest dedicated marketplace focused on customer experience (CX) solutions. Genesys is a global cloud leader in customer experience orchestration in more than 100 countries. Consilium is an ISO 27001…
Consilium and SAP Embark on Partnership to Accelerate CX Technology Initiatives
Consilium becomes a SAP PartnerEdge Partner to Expand SAP-Centric IP and CX Solutions
Singapore, Canada & India, March 1st, 2022 - Consilium Software, a world-leading provider of customer engagement solutions, today announced the launch of a higher level of partnership with SAP, a global leader in enterprise application software solutions. With the new agreement, Consilium becomes a SAP PartnerEdge partner, providing both companies a gateway to create new markets, accelerate innovation,…
Consilium Partners with Non-Profit Organizations to Advance their Missions
Supporting the missions of non-profits and creating gateways to recovery
Singapore, Canada & India, Dec. 8th, 2021 – When one of Australia’s trusted national not-for-profit organizations was looking for ways to scale their 24/7 multiplatform public support services, it sought Consilium’s contact center products and expertise as an answer to managing and training over 10,000 staff and volunteers. On the other side of the Pacific, in California, a community healthcare and…
Consilium Introduces Next-Gen Quality Monitoring and Whisper Coaching with UniRS …
QA and Training for Home-Based and Cisco Mobile Agents
Singapore, Canada & India, July 21st , 2021 – Consilium Software, a world-leading provider of enterprise software for unified communications and contact centers, today announced the general availability of its UniRSM™ 9.0 release, which allows contact center supervisors and managers to perform real-time silent monitoring and whisper coaching of agent-to-customer conversations, and the addition of UniQM™ recording and quality monitoring to…
Consilium Announces Global Availability of Consilium Cisco SolutionsPlus and Exp …
Consilium’s Uni™ products are now globally orderable on Cisco’s Global Price List (GPL) in the Americas, EMEAR and APJC
Singapore, Canada & India, May 20th, 2021 – Consilium Software, a world-leading provider of enterprise software for unified communications and contact centers, today announced that it has reached a revised resale agreement with Cisco Systems, Inc. (NASDAQ: CSCO) under which Consilium’s full range of Uni™ products are now available for sale…
Consilium Transforms AI-Enabled CX with launch of UniCh.AI Conversational Bots
Singapore, Canada & India, March 8th, 2021 – Consilium Software, a world-leading provider of enterprise software for unified communications and contact centers, today announced the general availability of its UniCh.AI™ solution. UniCh.AI allows contact centers to create intelligent conversational chatbots and turn their contact flows into natural conversations to provide personalized experiences for callers. Chatbots powered by Consilium UniCh.AI are designed to eliminate long wait time for customers and provide…
Consilium Software Announces its Most Significant New Release of UniDashboard(TM …
Singapore, Canada & India - March 2nd, 2020: Consilium Software, a world-leading provider of enterprise software for Unified Communications (UC) and contact centers, today announced the general availability of its real-time and historical reporting and analytics product, UniDashboard(TM) 11.0. Consilium has called this the most significant new release of its software for Cisco contact center reporting.
UniDashboard(TM) is meant for contact center managers and supervisors. First released in 2009, it…
Consilium Shapes the Future of Enterprise UC and Contact Center Provisioning wit …
Singapore, Canada & India – December 3rd, 2019: Consilium Software, a world-leading provider of enterprise software for Unified Communications (UC) and contact centers, today announced the general availability of its latest UC and contact center provisioning product, UniCloud 6.5. The new release transforms the delivery, management, and integration of collaboration and contact center solutions for both, cloud and on-premise deployment models, with a big push on process automation.
High on the…
Consilium Software Achieves ISO 9001:2015 Quality Certification
Prestigious designation validates Consilium’s commitment to quality and continuous improvement.
Singapore, Canada & India, 13th September 2019: Consilium Software, a world-leading provider of enterprise software for Unified Communications (UC) and contact centers, today announced that its product development and services operations have achieved certification to the internationally recognized ISO 9001:2015 standard as of 26th August 2019, establishing it as one of the leaders in its field.
The independent assessments confirmed Consilium Software…
Consilium Software’s UniAgent is Integrated with Oracle Service Cloud and Now …
Oracle Service Cloud Customers Can Use Consilium UniAgent to Improve Contact Center Performance Metrics
SINGAPORE – June, 06, 2019
News Facts
Consilium Software, a leading provider of enterprise software for unified communications (UC) and contact centers and a Gold level member of the Oracle PartnerNetwork (OPN), today announced that its Consilium UniAgent CTI-CRM connector for Oracle Service Cloud has achieved “Integrated with Oracle Cloud” status and is now available in the Oracle…
Consilium Software’s UniAgent is Integrated with Oracle Service Cloud and Now …
Consilium Software’s UniAgent is Integrated with Oracle Service Cloud and Now Available in the Oracle Cloud Marketplace
Oracle Service Cloud Customers Can Use Consilium UniAgent to Improve Contact Center Performance Metrics
SINGAPORE – May, 10, 2019
News Facts
Consilium Software, a leading provider of enterprise software for unified communications (UC) and contact centers and a Gold level member of the Oracle PartnerNetwork (OPN), today announced that its Consilium UniAgent CTI-CRM connector for Oracle…
Consilium Advances Cisco Contact Center Capability in ASEAN
Consilium to support local partners and clients to accelerate Customer Collaboration Solutions towards Cisco Connected Digital Experience Goal
Singapore, Indonesia, Malaysia and the Philippines, October 5th, 2017: Consilium Software Inc, a Cisco Preferred Solution Partner, today announced that it has strengthened its market position in South East Asia (ASEAN) by achieving the designation of Cisco Systems’ Authorized Technology Provider, Unified Contact Center Enterprise (ATP – UCCE) for enterprise-grade contact center solutions…
Consilium Simplifies Multichannel Outbound Engagement Strategy with UniCampaign …
Singapore, India and Canada, 07 Sep 2017: Consilium Software Inc., a Cisco Preferred Solution Partner, today announced the general availability of UniCampaign 4.0, an outbound contact manager for Cisco contact centers solutions. Available on Cisco Commerce under Cisco Solutions Plus, this release builds on Cisco’s Connected Digital Experience (CDX) goal for the Customer Care solutions portfolio to significantly improve multi-channel outbound engagement and proactive outreach.
Customers use a wide…
Consilium UniCloud™ Certified as Cisco Compatible Under the Cisco Solution Par …
Consilium Software, has announced that Consilium UniCloud™, a unified cloud fulfillment platform, has successfully achieved Cisco Compatible status with Cisco Unified Communication Manager and Cisco Unity Connection 11.5. The Internet of Everything (IoE) continues to bring together people, processes, data and things to enhance the relevancy of network connections. As a member of the Cisco® Solution Partner Program, Consilium Software is able to quickly create and deploy solutions…
