Unified Communications as a Service (UCAAS) Market to Witness Growth Acceleration by 2031

The Global Unified Communications as a Service (UCAAS) market is expected to grow at a significant CAGR during the forecast period. Businesses all around the globe are using UCaaS systems to take advantage of services like video and audio conferencing, messaging, and other collaboration capabilities. The development of cloud infrastructure has sparked a rise in sales for unified communication services.

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Considering the old/obsolete contact centers, there is a rising demand for readily maintained network solutions that may enable effective communications across different end-user industries, including healthcare, retail, and manufacturing, among others.

Healthcare providers, who are frequently classified as having minimal IT budgets, have expanded their adoption of cost-effective cloud-based solutions. The healthcare contact centers are building their PBX systems and smoothly answering various client demands coming in from multiple sites, now that the subscription-based United Communication services are in place. This has created a demand for UCaaS and is expected to drive the market during the forecast period.

Remote work and dispersed workforce strategies are becoming more feasible because of the growing prevalence of smart mobile devices and improvements in collaboration technologies. Additionally, businesses are introducing a "bring your own device" (BYOD) policy throughout all departments. This method will help businesses in raising productivity, enhancing internal communication, and reducing expenses. According to Bitglass statistics, about 85 % of organizations have already allowed their workers to use their own devices (BYOD) settings for both employees and partners. Key players would be able to extend their product offers as a result of this.

Since the start of the COVID-19, enterprises all over the globe have moved to remote working platforms to protect employees' safety and slow the spread of COVID. Since workers began working from home, there has been a surge in demand for advanced technology-enabled online communication and collaboration platforms.

The use of services has been assisted by a rise in distance learning and work-from-home standards. As a result, businesses are quickly migrating to the cloud service model to manage their teams and boost employee productivity. It is causing an increase in the use of enterprise communications services. As a result, the COVID-19 pandemic has provided new opportunities for market players to flourish. For instance, during the pandemic in June 2020, Zoom Video Communications, Inc. provided access to its unified communication service platform to over 100,000 K-12 schools.

Unified Communications as a Service (UCAAS) Market Report

By Component

• Telephony
• Contact Center
• Unified Messaging
• Collaboration Platform

By Organization Size

• Large Enterprises
• Small and Medium-sized Enterprises

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Unified Communications as a Service (UCAAS) Market Report Segment by Region

North America

• United States
• Canada

Europe

• Germany
• United Kingdom
• France
• Spain
• Italy
• Rest of Europe

Asia-Pacific

• China
• Japan
• India
• Rest of Asia-Pacific

Rest of the World

• Middle East & Africa
• Latin America

Company Profiles

• 8x8 Inc.
• Amazon.com, Inc.
• Avaya Inc.
• CenturyLink, Inc.
• Cisco Systems, Inc.
• Fuze, Inc.

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