Press release
HEINZELMANN Service.Desk - The outstanding help desk software for your organization
HEINZELMANN Service.Desk - Powerful and budget-friendly full-service management software (© FCS Fair Computer Systems GmbH / Freepik)
Key features and benefits
Help Desk Platform
Centralize all support requests on one user-friendly platform. Our help desk software enables efficient processing of requests via various channels such as email, telephone and live chat.
IT ticket system
The IT ticket system makes it easier to manage incidents quickly and effectively. Automated workflows and escalation rules ensure that no request goes unanswered.
Service Desk solution
Integrate ITIL-compliant processes and improve your service delivery with comprehensive functions for managing incidents, problems and changes.
Incident Management Solution
Detect and resolve IT incidents faster with our incident management software. Track all incidents in real time to ensure trouble-free IT operations.
Customer support software
Improve customer satisfaction with personalized and fast support. Our customer support software provides tools to analyze and improve your service quality.
Automated ticket system
Save time and resources with our automated ticket system. Automatic assignment and prioritization of tickets allows your teams to focus on the most important tasks.
Process automation and management
Optimize your workflows with our advanced process automation and management software. Define recurring processes, automate routine tasks and increase your team's efficiency.
IT Service Management (ITSM)
The HEINZELMANN Service.Desk supports comprehensive ITSM processes that optimize your IT services and increase the quality of service delivery. Use integrated ITIL processes for complete service management, including change management, asset management and more.
Versatile deployment options
The HEINZELMANN Service.Desk is not only designed for IT departments, but is also ideal for public administrations, healthcare, educational institutions and the financial sector. This versatility makes it the ideal solution for any organization.
* Public administrations: Efficient processing of citizen inquiries and internal IT requirements.
* SMEs: Optimization of internal and external service processes for increased efficiency and customer satisfaction.
* Large companies: Secure management of complex requests and IT processes to ensure seamless service delivery.
Outstanding placement in the IT best list
The HEINZELMANN Service.Desk was included in the IT best list, which presents the top performers in the ITC industry in 38 categories. Asset.Desk and the HEINZELMANN Service.Desk are also represented again in 2024, which underlines their outstanding quality and performance.
Awards and recognition
The HEINZELMANN Service.Desk from FCS Fair Computer Systems GmbH has received multiple awards in the "Service Desk" category in the "Professional User Rating - IT Operations" customer satisfaction analysis conducted by Techconsult (HEISE Group). This recognition confirms the high level of user satisfaction and the quality of the ITSM solution.
Start your free test phase
FCS Fair Computer Systems GmbH invites you to test the HEINZELMANN Service.Desk free of charge. Visit https://www.fair-computer.de/produkte/heinzelmann_servicedesk/ for more information and find out how HEINZELMANN Service.Desk can improve your service processes.
HEINZELMANN Service.Desk - One of the best help desk software solutions for efficient and effective service management in any industry.
FCS Fair Computer Systems
Ostendstraße Ostendstraße
Nuremberg 90482
Germany
https://www.fair-computer.de/produkte/heinzelmann_servicedesk/
Frau Stefanie Schiwek
09118108810
s.schiwek@fair-computer.de
FCS Fair Computer Systems GmbH is a German, owner-managed software company specializing in innovative business software. Multiple award-winning applications, including the Top Innovator 2021 award, set new standards in the industry.
This release was published on openPR.
Permanent link to this press release:
Copy
Please set a link in the press area of your homepage to this press release on openPR. openPR disclaims liability for any content contained in this release.
You can edit or delete your press release HEINZELMANN Service.Desk - The outstanding help desk software for your organization here
News-ID: 3563962 • Views: …
More Releases from FCS - IT-Experten
Help Desk Software Comparison: Find the best solution
Choosing the right help desk software can be a challenge, and the wrong choices often lead to inefficient customer support and rising costs. In this article, you'll learn how to avoid typical mistakes and reap the best benefits of a well-chosen help desk software solution. You will gain valuable insights into:
* Criteria for selection: Detailed features and functions for optimal decision making.
* Free options: Presentation of HEINZELMANN Service.Desk with trial…
IT asset management: How companies can reduce operating costs and increase effic …
Efficient IT asset management is essential for a company's success. Common mistakes such as inaccurate inventory, inefficient use of IT resources and non-compliance with regulatory requirements can lead to significant costs and risks. This article shows you how to avoid these mistakes while increasing your company's efficiency and compliance.
What can you expect from this article?
* Automated inventory with Asset.Desk: Minimizes manual effort and sources of error.
* Strategic IT planning and…
A Must for IT Decision-Makers: Why You Shouldn't Miss the HEINZELMANN Service.De …
FCS Fair Computer Systems is excited to announce an exclusive webinar introducing the latest version of the HEINZELMANN Service.Desk. This event is aimed at IT decision-makers, current users, and interested parties who wish to learn about the advanced features and improvements of HEINZELMANN Service.Desk 7.
The webinar will take place on May 29, 2024, from 10:15 to 11:00 AM online via Webex. Julian Saalfrank, Head of IT Consulting and Support at…
Powerful service desk solution HEINZELMANN.Service.Desk from FCS Fair Computer S …
HEINZELMANN Service.Desk: The comprehensive solution for efficient IT and service management
FCS Fair Computer Systems GmbH introduces HEINZELMANN Service.Desk - a powerful, user-friendly and cost-efficient full-service management software that revolutionizes IT management. With intuitive interfaces, automatable processes and powerful workflows, the management of IT requests is simplified. And best of all, HEINZELMANN does away with hidden customizing costs, giving you full cost transparency and control.
Key functions and benefits
The HEINZELMANN Service.Desk offers…
More Releases for Desk
Service Desk Tools Market
The Latest research study released by HTF MI “Service Desk Tools Market” with 100+ pages of analysis on business Strategy taken up by key and emerging industry players and delivers know how of the current market development, landscape, technologies, drivers, opportunities, market viewpoint and status. Understanding the segments helps in identifying the importance of different factors that aid the market growth. Some of the Major Companies covered in this Research…
Mini Desk Heater Review - The Best Desk Heaters 2021
Visit Official Website Here >> https://bit.ly/3040uOI
Modern, energy-efficient space heaters offer a convenient and cost-effective way to improve home and office comfort. Personal-size models can be an excellent choice for some situations. Larger versions can increase the warmth in a variety of living spaces, or they can be used as temporary heat in a garage or a workshop.
Space heaters are particularly useful when it’s impractical to expand an existing heating system…
Service Desk Software Market to Watch: Spotlight on JIRA Service Desk, Freshserv …
A new business intelligence report released by HTF MI with title "Global Service Desk Software Market Size, Status and Forecast 2020-2026" is designed covering micro level of analysis by manufacturers and key business segments. The Global Service Desk Software Market survey analysis offers energetic visions to conclude and study market size, market hopes, and competitive surroundings. The research is derived through primary and secondary statistics sources and it comprises both…
Contemporary Height-adjustable Desk (Contemporary Height Adjustable Desk) Market …
The research report published by QY Research is a comprehensive study of the global Contemporary Height-adjustable Desk (Contemporary Height Adjustable Desk) market. The subject matter experts and team of highly-skilled researchers have put in hours of work to collate an authentic research report on the global Contemporary Height-adjustable Desk (Contemporary Height Adjustable Desk) market. Analysts have studied the various products in the market and offered an unbiased opinion about the factors that…
Global Help Desk Systems Market Growth and Analysis by Top Manufacturers Fresh d …
Help desk software is a suite of tools that enable you to provide information or support to customers with concerns, complaints or inquiries about your product or service. It is a platform that unifies queries from various customer-facing support channels, such as, live chat, email integration, web contact forms, and phone, mobile and social media.
In this report, we study the present scenario (with the base year being 2017) and the…
Help Desk Software Market Is Thriving Worldwide | MindTouch, Zendesk, Zoho Desk, …
HTF MI recently introduced 2018-2025 Help Desk Software Market study with in-depth overview, describing about the Product / Industry Scope and elaborates market outlook and status to 2023. The market Study is segmented by key regions which is accelerating the marketization. At present, the market is developing its presence and some of the key players from the complete study are MindTouch, Zendesk, Zoho Desk, TeamSupport, Oracle Service Cloud, Freshservice, LiveAgent,…
