Seamless Connections: Exploring Unified Communication as a Service

Unified communication-as-a-service (UCaaS) is a delivery model. Various applications, collaboration, and communication services are generally outsourced to a third-party provider and then delivered over a network in this model. These include enterprise messaging, telephony presence technology, and video conferencing. Many businesses widely use it to improve business processes by streamlining communication. It adds scalability and flexibility to core business tasks.

Data Bridge Market Research analyses that the unified communication as a service market was valued at USD 46.89 billion in 2021 and is expected to reach the value of USD 216.17 billion by 2029, at a CAGR of 21.05% during the forecast period of 2022-2029. In addition to the market insights such as market value, growth rate, market segments, geographical coverage, market players, and market scenario, the market report curated by the Data Bridge Market Research team includes in-depth expert analysis, import/export analysis, pricing analysis, production consumption analysis, and pestle analysis.

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Global Unified Communication as a Service Market Dynamics
Drivers
• growing trend of BYOD is capitalising market growth
The rise in demand for BYOD (bring your own device) systems in the corporate sector, where employees are told to bring their own device to work rather than rely on the company's hardware, is expected to drive market growth over the forecast period. Bring your own device policy also provide a strong central communication technology, allowing for convenient and easy communication between various parts of the organisation. Another factor that is expected to aid market growth is the growing acceptance of cloud services by major organisations, owing to their ability to provide employees with real-time monitoring and resource efficiency features.

Recent Development

• In July 2022 to expand its mobile network business into an enterprise, Ericsson acquired Vonage Holdings Corp., a provider of Unified Communications-as-a-Service (UCaaS) and Contact Center as a Service (CCaaS). Ericsson will be able to offer a full suite of communications solutions, including Communications Platform as a Service (CPaaS), CCaaS, and UCaaS, as a result of the acquisition.
• In March 2022 Sangoma Technologies Corporation, a provider of cloud-based UcaaS solutions, acquired NetFortris Corporation, a provider of UCaaS and cloud-based MSP solutions. Sangoma expects the acquisition to help it expand its cloud-based services by integrating new MSP capabilities.
• In March 2022, Microsoft announced plans to launch Microsoft Teams Connect shared channels with the integration of Microsoft 365 Business, Enterprise, and Education subscriptions. In Microsoft Teams Connect, the company added new channels to the existing standard and private channels. Users can use a shared channel to invite others to a specific channel without adding them to a team.
Unified Communication as a Service Market Regional
Analysis/Insights
The unified communication as a service market is analysed and market size insights and trends are provided by country, component, deployment, organization site and end-use as referenced above.

The countries covered in the unified communication as a service market report are U.S., Canada and Mexico in North America, Germany, France, U.K., Netherlands, Switzerland, Belgium, Russia, Italy, Spain, Turkey, Rest of Europe in Europe, China, Japan, India, South Korea, Singapore, Malaysia, Australia, Thailand, Indonesia, Philippines, Rest of Asia-Pacific (APAC) in the Asia-Pacific (APAC), Saudi Arabia, U.A.E, South Africa, Egypt, Israel, Rest of Middle East and Africa (MEA) as a part of Middle East and Africa (MEA), Brazil, Argentina and Rest of South America as part of South America

North America is expected to have the largest share of the Unified Communication-as-a-Service (UCaaS) market. The regions increased adoption of telepresence systems, advanced business solutions, and Bring Your Own Device (BYOD) can be attributed to the market's growth. Businesses throughout the region are implementing advanced unified communication services such as conferencing, unified messaging, enterprise telephony, and instant messaging. In North America, the use of contact centre capabilities such as auto-attendant, call routing, interactive voice response, and CRM integrations is also increasing.

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