Altitude Software’s uCI8 Solution Voted Finalist for ‘Innovation of the Year’ at European Call Centre & Customer Service Awards 2012

Altitude’s contact centre suite has been selected as a finalist at the prestigious awards ceremony

London, United Kingdom, 4th July 2012 – Altitude Software, the leading independent global contact centre solutions vendor, today announced it has been chosen as a finalist for “Innovation of the Year” at the European Call Centre & Customer Service Awards.

The nomination acknowledges Altitude Software’s distinct positioning as a contact centre vendor that remains at the forefront of innovation through their services and solutions in this rapidly evolving market. Altitude uCI™ 8, the new release, includes hundreds of new features focused on increasing the contact centre’s ability to perform profitably. It delivers significant innovation in four key contact centre business areas: Informed Decisions with Real-Time Insights, Unified Social Media Interactions, Multimedia Workflow and Intelligent Campaigns.

Recognition as a prominent market player

Having won over 50 Industry Awards for Innovation and Performance, Altitude’s proven contact centre software solution boasts more than 15 years of outstanding results across 1100 contact centres worldwide. According to Richard Woollaston, Vice President for Northern Europe & Global Accounts at Altitude Software, "Being nominated as a finalist for the category ‘Innovation of the Year’ reinforces that Altitude uCI is a market leading product that provides contact centres with the latest technology and flexible ways of running their businesses. It offers contact centres a cost-effective solution and helps them to significantly increase productivity, campaign success rates and improve service quality levels. We look forward to the next stage of the process where we will have the opportunity to present our technology to the judges in more detail.”

Pioneering release drives increased profitability and powers businesses to achieve real competitive advantage

The Altitude uCI suite allows companies to not only manage the various touch points of the organisation, for both self-service and assisted interactions across voice, email, and web channels, but also enables the company to optimise the long-term value of each customer relationship. It provides a unified touch point management tool, enabling a consistently unified customer experience across all interaction channels. In addition to this, the product suite provides customer retention mechanisms, such as identification, personalisation and routing based on customer information, business rules, agent skills and service levels.

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For more information:
Zaiba Mian
Marketing Communications Manager
Tel.: +44 (0)118 983 8016
Email: Zaiba.Mian@altitude.com

About Altitude
Altitude Software is the leader of unified customer interaction solutions, managing dynamic contact centers independently of platforms since 1993. With about 1100 customers in 80 countries, Altitude strives for customer satisfaction and is ISO 9001 certified for its worldwide support. Altitude Software has won 50+ industry awards and it has been included by Gartner in the industry Magic Quadrants since 2000. “Altitude uCI” (unified customer interaction) is a software suite that manages in real time enterprise functions like Customer Service, Help Desk, Collections, Telesales, Surveys, etc. It is unique in accelerating the creation of services and campaigns, thanks to the unified design studio, routing, dialler, voice portal, desktop front-end, monitoring and analytics. Altitude Software can be reached at +44 (0)118 983 8010 or emailed to info.uk@altitude.com

Altitude Software
7 Theale Lakes Business Park
Reading
Berkshire
RG7 4GB

Zaiba Mian
Marketing Communications Manager
Tel.: +44 (0)118 983 8016
Email: Zaiba.Mian@altitude.com

This release was published on openPR.