Becky Carroll, Verizon Social Community Manager, Author of “The Hidden Power of Your Customers” to Keynote at the 3rd Global ContactForum Conference

Mexico City, Mexico, November 24th, 2011 – Becky Carroll, Verizon Social Community Manager, Author of “The Hidden Power of Your Customers” announces that she will keynote the Instituto Mexicano de Teleservicios (IMT) 3rd Global Contact Forum, which will focus on the theme of Digital, Mobile and Social Media for Contact Center professionals.

Ms. Becky Carroll, Verizon Social Media Community Manager, author of the Book “The Hidden Power of Your Customers” confirms that she will keynote for the 3rd Global ContactForum (3rdGCF), annually held in Mexico City, March 12th-14th, 2012. The theme for 3rdGCF is Digital, Mobile and Social Media for the Contact Center and BPO industry.

Ms. Carroll was asked about the 3rd Global ContactForum’s topic, the Digital, Mobile and Social Customer Experience and she had this to say: “Customer expectations are higher than ever. The growing use of social media is driving a major change in customer behaviors and habits, making it highly risky not to focus on our customers and their experiences. The 3rd Global Contact Forum will help businesses learn how to create great experiences in this new social era. I will be speaking on how to create customer engagement using social media. I believe the sweet spot for social media is customer loyalty, and I will show attendees how to build long lasting relationships with their customers using this new channel.

The 3rd Global ContactForum is the third installment of GCF, the most successful global conference event in Latin America for contact center professionals. Started in 2010, GCF serves as a knowledge hub for professionals, around the world, who service the customer service industry. Customer care executives, managers and supervisors gather here to discuss best practices, industry challenges, showcase new technologies, exchange ideas and share their knowledge. In 2011, more than 1,800 contact center professionals and thought leaders, from over 22 countries gathered. In 2012, the conference will focus on the Digital, Mobile and Social Media impact on the Contact Center. Companies represented at the 3rd Global ContactForum include major industry names like Google, Avaya, PCCW, Aspect, Altitude, Autonomy, British Telecom and Verizon.

Ma. Eugenia Garcia Aguirre, Chair for the event welcomed Ms. Carroll, saying, "We are thrilled to have Ms. Carroll join our event in Mexico City. Customers today have more power and her topic is timely and relevant to many of our attendees looking to understand the rise of digital, mobile and social media and the changing face of customer service, standards and satisfaction. We choose Mexico City because it is one of the largest cities in the world and we’ve had great success holding these events here,”

Those interested in more information on Becky Carroll, or the event, can visit the website for more details: http://www.globalcontactforum.com. Members of recognized Industry associations benefit from with a special discount of 15%, by using code ITESA15.

Contact:
Keith Fiveson,
CEO, ITESA, Co-Chair
Office#1-212-463-0043,
69 Fifth Avenue, Suite 9J, New York, NY 10003,
email: kfiveson@itesa.com

The 3rd Global ContactForum, is the international gathering event of Contact Center, Customer Contact & BPO professionals from around the world. Yearly, they come together in Mexico City to network, share knowledge, discuss industry challenges, showcase new technologies and present the best practices. Over 1,800 people came together in 2011, so please join us this coming March 12, 13 & 14, 2012 to promote the growth, competitiveness and professionalism of the customer contact industry.

The theme for the 2012 edition is the Digital & Mobile Customer Experience and its role in the future of customer contact. Learn how the digital, mobile, tweeters and members of the social CRM community are influencing contact centers. Learn how to serve the demanding, discriminating new mobile, digital customer, as we bring together global thought leaders to share their ideas and insights in this educational forum. We will explore the cutting-edge technologies, platforms, tools, channels and strategies that are transforming the way we interact with our customers and individuals, anywhere, anytime, on any device in this age of mobility.

Get professional insights, new ideas, problem solving tools and ways to integrate digital and mobile into your contact service mix. Sessions will focus on how to achieve a higher degree of satisfaction, lowering costs and generating brand value and high marks for user experiences. Global thought leaders, managers, users and providers will share their insights on self service, digital, virtual agents, chat, text, social media, community management, developing content and mobile solutions and applications to drive wallet share and interact.

Attendees will walk away with new insights, knowledge and expertise. Establish goals and determine next steps when you return to the office. This session will also include a brief tour of the exhibit hall to kick-start your research and to help you understand the various technologies and solutions available.

ITESA
69 Fifth Avenue, Suite 9J,
New York, New York 10003
212-463-0043
kfiveson@itesa.com

This release was published on openPR.