Press release
Social Customer Service Software Market 2019: Zendesk, Salesforce, Freshworks, Sprout Social, Zoho, Sprinklr, CX Social, Conversocial, Lithium Technologies, Sparkcentral, Cisco, Oracle, Brand Embassy, HelpSocial
Social Customer Service Software Market 2019
This report presents a comprehensive overview, market shares and growth opportunities of Social Customer Service Software market by product type, application, key companies and key regions.
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The report also presents the market competition landscape and a corresponding detailed analysis of the major vendor/manufacturers in the market. The key manufacturers covered in this report: Breakdown data in in Chapter 3.
• Zendesk
• Salesforce
• Freshworks
• Sprout Social
• Zoho
• Sprinklr
• CX Social
• Conversocial
• Lithium Technologies
• Sparkcentral
• Cisco
• Oracle
• Brand Embassy
• HelpSocial
This study considers the Social Customer Service Software value generated from the sales of the following segments:
Segmentation by product type: breakdown data from 2013 to 2018, in Section 2.3; and forecast to 2024 in section 10.7.
• On-Premises
• Cloud Based
Segmentation by application: breakdown data from 2013 to 2018, in Section 2.4; and forecast to 2024 in section 10.8.
• Large Enterprised
• SMEs
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Table of Content
1 Scope of the Report
2 Executive Summary
3 Global Social Customer Service Software by Players
4 Social Customer Service Software by Regions
5 Americas
6 APAC
7 Europe
8 Middle East & Africa
9 Market Drivers, Challenges and Trends
10 Global Social Customer Service Software Market Forecast
11 Key Players Analysis
11.1 Zendesk
11.1.1 Company Details
11.1.2 Social Customer Service Software Product Offered
11.1.3 Zendesk Social Customer Service Software Revenue, Gross Margin and Market Share (2016-2018)
11.1.4 Main Business Overview
11.1.5 Zendesk News
11.2 Salesforce
11.2.1 Company Details
11.2.2 Social Customer Service Software Product Offered
11.2.3 Salesforce Social Customer Service Software Revenue, Gross Margin and Market Share (2016-2018)
11.2.4 Main Business Overview
11.2.5 Salesforce News
11.3 Freshworks
11.3.1 Company Details
11.3.2 Social Customer Service Software Product Offered
11.3.3 Freshworks Social Customer Service Software Revenue, Gross Margin and Market Share (2016-2018)
11.3.4 Main Business Overview
11.3.5 Freshworks News
11.4 Sprout Social
11.4.1 Company Details
11.4.2 Social Customer Service Software Product Offered
11.4.3 Sprout Social Social Customer Service Software Revenue, Gross Margin and Market Share (2016-2018)
11.4.4 Main Business Overview
11.4.5 Sprout Social News
11.5 Zoho
11.5.1 Company Details
11.5.2 Social Customer Service Software Product Offered
11.5.3 Zoho Social Customer Service Software Revenue, Gross Margin and Market Share (2016-2018)
11.5.4 Main Business Overview
11.5.5 Zoho News
...Continued
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