(openPR) - Chennai, July 07,2008,: BayTalkitec, a pioneer in the VAS (Value Added Services) space and a leading provider of CIM (Customer Interaction Management) solutions today announced that its next generation contact center and IVR (Interactive Voice Response) solutions has been successfully deployed at LIC (Life Insurance Corporation of India). The new solution will make life and information access easy and accurate, for millions of policyholders who require details of their policies and comprehensive information on various LIC policy offerings.
As part of the agreement, Bay Talkitec’s unified call center solution has been installed at 14 LIC offices across India with the capability to not only handle voice calls but also, fax and e-mail in an integrated manner. As part of the contact center solution, Bay Talkitec has also deployed its’ customized IVR (Interactive Voice Response) systems at 45 LIC offices across India.
According to Arunan D, Co-founder & Director, Bay Talkitec, “The solution at LIC is the first such call center architecture to be deployed in India and it provides an enhanced level of customer care to LIC’s customers. We are delighted that LIC chose us amongst many solution providers available and we are also happy to be making information access easier for millions of LIC policy holders.”
About BayTalkitec:
Founded in 1991, Chennai-based Bay Talkitec is a pioneer in the VAS space with over 2000 installations of it’s’ (CIMP) Customer Interaction Management Platform. Solutions such as IVRS, Contact Center applications, VAS, 3G Video enabled solutions etc., are built with CIMP as the base. The company pioneered voice-based SMS in 2002, much before it became popular. Bay Talkitec has its own R&D center in Chennai and offices in Bangalore, Hyderabad, Delhi & Mumbai in India besides offices in Singapore, Malaysia and US. Bay Talkitec’s clientele is widely spread across various industry verticals like Telecom, Contact Centers, Banking, Insurance, Mobile Services etc.
-Bay Talkitec(BTT) has made its name in the Computer Telephony Integration business from 1991 by developing highly customized applications that suited the specific needs of its customers better, faster and more cost effectively.
-Bay Talkitec has its own R&D center in Chennai and is a fast growing global company with more than 100 employees across regions. Its clientele include Sutherland Technologies, Airtel, Reliance Communications, BSNL, and MTNL among others.
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