Optimized Planning Solution for the Emergency Dispatch guide

TatvaSoft UK, a leading software development company based in London, developed and designed windows based application for the client that act as a planning solution for all the facets of emergency responses. This comprehensive business system managed to provide various business operations related to emergency dispatch services. As client already provided the professional emergency services portfolio to be used to address various facets of crisis management, there occurred the need to streamline the business process with the quick interface and management. The system gave complete control of providing the emergency dispatch guide to the client to meet their business requirements.

This system incorporated a wide range of objectives and was developed with the goals to devise a system to provide the public safety and it also gave the improved quick response times by streamlining the process of dispatching responder. Scheduling of the event, tracking of the functional response, ability to get current location of the caller on the world map and extracting the details of the caller position using different views of maps were some of the challenges faced. TatvaSoft understood the pain points and developed an optimized planning solution that fulfilled the need of developing the transformed system.

The system was developed by using .NET framework and Microsoft SQL Server that ensured a prompt response in emergencies. With the integration of the call information, it provided the information of real time caller with the specified location and also traced all the resources that contribute towards the situational awareness. Event Scheduling was made easy that displayed the information of the event by displaying the status and also ensuring about data redundancy. With the help of the dispatcher screen, the user can review the complete details of the event. The software also gave the facility for multi-agency support so that the correct combination of people and equipment arrive quickly and can be responded efficiently.

With the wide variety of features involved in Emergency Dispatch guide, it benefited the client a lot to avoid risk and also in terms of security. It also enabled dispatch, relocation and return solutions for public safety units based on events occurring in the vicinity. It provided the support call handling by interfacing with background check programs and other applications. The developed system was made quite user-friendly that provided a colored notification, navigation and ideal click user interface for training any new user or novice user.

TatvaSoft developed a great alarming system that works today with the CAD support accurately and consistently assigns the necessary resources to the people in hours of need by providing the fast response time and user-friendly, interactive and simple GUI helped in reduction of training expense.

TatvaSoft UK is a preeminent Information Technology Consulting & Software Development Company with an office in London. Since 2001, we have been providing custom application development services to multiple industry domains and diverse technology platforms, like .Net, PHP, Java, BizTalk, SharePoint, Open Source, BI and Mobile.

We serve clients in the UK as well as entire Europe. Our domain expertise, technical competence and processes are in sync with CMMI Level 3 and Microsoft Gold certification. By leveraging our global and flexible delivery models, agile and scrum methodologies we have given a competitive edge to many organisations.

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