Press release
Ameyo felicitates customer interactions for diversified business house
Ameyo enables customer interaction management for Seven Seas Edutech. For a diverse service portfolio in education consultancy and manpower services, Seven Seas Edutech caters to mass student/ customer queries on a daily basis. Ameyo helped them consolidate the interactions, map the caller profiles and also automate multi-department call routing for effective query resolution. With a centralized automation system to track and manage the calls, the company could focus on their core competency areas i.e. consultancy services.Talking about the technology benefits, Shantanu Agarwal, MD, Seven Seas Edutech says - "We have a distinct customer segment, which comprises of students who plan to study abroad, calling us daily. Mapping the customer query and routing it to the concerned department was becoming cumbersome as number of call rose commendably with business expanding into horizons like Career counseling and HR services. Ameyo not just automated the call handling process but also added efficiency to it. We could handle more customer/ student queries in lesser time. Considering the scalability factor of Ameyo, we do believe that as we venture into new segments of business, the solution would be able to support us and deliver value."
Talking from a broader industry perspective, Ashdhir Kinra, CEO, Cohesive Technologies (VAR of Drishti for North Sales) says - "Enterprise communications have evolved from a random query resolution to a more structured contact strategy. Ameyo with Services Oriented and Modular architecture gives a flexible technology base that can integrate and adapt to the dynamic CIM (Customer Interactions Management) needs of enterprises. Defining the contact strategy and weaving business processes around the solution infrastructure becomes easy with Ameyo. With advanced contact center features and innovative developer tools, Ameyo is equally capable of supporting the technology needs of call center as well as emerging businesses."
About Seven Seas Edutech:
Seven Seas Edutech is a multi-faceted growing enterprise. Established in 2009 as an Integrated Recruitment Consultancy Firm, today Seven Seas Edutech has expanded its service portfolio to overseas education business and higher-education consultancy. For the recruitment & manpower services, the company has experience in core industry verticals including Infrastructure Development, IT, Telecom, Banking, FMCG, Retail, Apparel Industry, Engineering and Health Care. For education consultancy services, they have strategic tie-ups with leading universities to provide higher-education and study abroad-services to the enthusiastic student base. With a strong technology backbone, the company has been successful is creating a sound market standing.
About Cohesive Technologies:
Cohesive Technologies is a noted value integrator in the Telco domain. With a highly experienced team of sales and technology advisors, Cohesive delivers innovative solutions with robust and result oriented approach. The company has build business partnerships with various technology providers like Grandstream, Applianx, Epygi and Drishti-Soft to deliver a high quality product mix to the market.
About Drishti(www.drishti-soft.com)
Drishti is a leading provider of Contact Center Software and Enterprise Communications Applications. Drishti offers communications solutions that empower enterprises to dynamically manage Business Processes, Interactions, Workforce and Service Levels on emerging Unified Communications (IP Telephony, Unified Messaging, Conferencing, Presence Management, and Application Collaboration), SOA (Service Oriented Architecture), and SaaS (Software as a service). Cutting-edge technologies from Drishti have been designed to add value to the businesses and pave the way for a structured growth. Their customers enjoy significant benefits in terms of increase in efficiency levels, reduction in operational costs, flexibility to grow, consistent user experience and a demonstrable ROI. Drishti's multi-award winning innovative solutions are powering millions of customer interactions across the globe.
Drishti is a leading provider of Contact Center Software and Enterprise Communications Applications.
Drishti Soft Solutions
pr@drishti-soft.com
http://www.drishti-soft.com
62-A, Sector-18, Gurgaon, Haryana-122016
This release was published on openPR.
Permanent link to this press release:
Copy
Please set a link in the press area of your homepage to this press release on openPR. openPR disclaims liability for any content contained in this release.
You can edit or delete your press release Ameyo felicitates customer interactions for diversified business house here
News-ID: 181324 • Views: …
More Releases for Ameyo
AMEYO launches Voicelog Archiver to effectively manage Voice Logs
Drishti’s AMEYO solution archives voice logs with the Voicelog Archiver
Gurgaon, February 25, 2013 - Customer satisfaction and experience are the buzzwords in today's technology-focused society. However, to cater to the customers and their needs, contact centers and enterprises heavily rely on technological tools. These tools help them in answering challenges presented to them by a dynamic and demanding customer base who yearn for better service delivery and quick turnaround time.…
AMEYO facilitates business operations for Prisha Pearls
Leading online pearl and jewellery store, improve their overall business productivity with Drishti’s AMEYO solution
Gurgaon, January 28, 2013 - Prisha Pearls is an online pearl and jewellery store in the country. They deal in their own line of handmade jewellery, where precious and semi-precious gemstones are used. Being an ecommerce industry, they are required to interact with huge number of customers day in and day out. In order to execute…
Sunteck Realty improvises it’s business operations through Ameyo
Ameyo enhances and effectively manages inbound calls for Sunteck
Gurgaon, January 14, 2013 - Sunteck Realty Ltd. is one of India’s most promising real estate developments that chiefly focuses on the expansion of ultra premium and luxury residential properties. Its development activities include multi-unit apartment buildings, block re-developments, planned communities and commercial spaces. Being a commercial hub they aim at expanding their operations far and wide. To achieve these…
Leading international BPO expands operations with Ameyo
Gurgaon, February 06, 2012- Ameyo – a leading contact center solution enables Itronics Info Solutions, Bangalore to easily expand their business operations by adding another service location. The solution supported the BPO with a robust technology platform while providing flexibility of business models (both SaaS as well as premise). With Ameyo as the contact center technology, Itronics has doubled the size of their business.
Talking about the association with Ameyo…
Ameyo manages business interactions for Top HR Solutions Company
Drishti's Ameyo Communication Suite becomes the technology behind multi-level interwoven business processes of Adecco India. The Bangalore-based HR solutions company offers temporary staffing, permanent placement, outsourcing, consulting and outplacement services to A-list companies. Ameyo helped in consolidating their diverse communication processes across different entities as well as business units involved. With Ameyo, the entire information was centralized and provided for better control and transparency of operations.
Elaborating further on this…
Teamlease chooses Ameyo for managing their business interactions
Drishti-Soft Solutions becomes the technology provider for complete interactions management for Teamlease Services. The later being one of the top staffing companies in India selected Ameyo for consolidating the complex interaction processes (both internal as well as external). Teamlease is a company engaged in temporary and permanent manpower solutions. The communication processes involve inbound and outbound interactions between the following entities besides Teamlease:
- Existing employee base - own staff of…
