Press release
Powerful service desk solution HEINZELMANN.Service.Desk from FCS Fair Computer Systems GmbH in Nuremberg
HEINZELMANN Service.Desk - Powerful and budget-friendly full-service management software (© FCS Fair Computer Systems GmbH / Freepik)
FCS Fair Computer Systems GmbH introduces HEINZELMANN Service.Desk - a powerful, user-friendly and cost-efficient full-service management software that revolutionizes IT management. With intuitive interfaces, automatable processes and powerful workflows, the management of IT requests is simplified. And best of all, HEINZELMANN does away with hidden customizing costs, giving you full cost transparency and control.
Key functions and benefits
The HEINZELMANN Service.Desk offers a wide range of functions specifically designed to optimize IT and service processes:
* Flexibility and scalability: available as a platform-independent web application both on-premise and as SaaS.
* Versatile application options: Suitable for IT services, HR management, facility management and customer service.
* Efficiency through automation: Automated workflows and processes increase the efficiency and quality of services.
* User-friendly self-service portal: Increases user satisfaction through ease of use and fast problem resolution.
* ITIL and ISIS12 compliant: Meets all requirements of ITIL and ISIS12 standards without hidden costs.
* No hidden customizing costs: Full transparency of customization costs, no unfair additional fees.
Wide range of applications and functions
The HEINZELMANN Service.Desk is a comprehensive and cost-effective solution for various service management needs:
* Helpdesk software: effective recording and management of service requests and faults.
* Multi-channel communication: Integrated e-mail and chat functionalities for seamless communication.
* IT asset management: Management of the entire IT infrastructure, including error reporting and support expense recording.
* Knowledge management: Centralized management of knowledge and solutions for recurring problems.
* Workflow management: Automated standard processes to increase efficiency and service quality.
Ease of use and user-friendliness
The implementation of HEINZELMANN Service.Desk is straightforward and suitable for company-wide use. The user-friendly interface and customizable dashboards eliminate the need for extensive training.
Possible applications and language support
HEINZELMANN Service.Desk is suitable for companies of all sizes and in all industries. The solution is developed in Nuremberg and supports both German and English. Over 100 satisfied customers from various industries and public administrations confirm the performance and user-friendliness of the software. This satisfaction is also reflected in the numerous awards that HEINZELMANN has already received.
Free trial version and online demo available
Interested companies can test the HEINZELMANN Service.Desk free of charge or request an online demo to get to know the software's performance without obligation.
Awards and recognitions
HEINZELMANN Service.Desk has established itself as a top contender in the IT service desk industry and has received numerous awards. In a survey conducted by techconsult (Gartner), HEINZELMANN was awarded top marks in almost all evaluation criteria as "IT Service Desk Champion". The study confirmed the significant improvement in IT service quality and cost reduction through the use of HEINZELMANN.
* Solution benefits: Significant improvement in IT service quality and significant cost reduction.
* Innovation: Systematic improvement of new features and product innovations.
* Service and support: High level of competence, availability and effective problem solving.
* User-friendliness: Top ratings in configurability, documentation, implementation and usability of the user interface.
In the "Loyalty" category, customers stated that they would buy HEINZELMANN again and recommend it to others. The HEINZELMANN also achieved excellent ratings in the areas of "performance", "reliability", "stability", "maintenance and updates", "flexibility and scalability" and "availability of interfaces".
HEINZELMANN Service.Desk is also on the IT best list, which lists the best solutions in the ICT industry in 38 categories. Asset.Desk and the HEINZELMANN Service.Desk from FCS are also represented in this prestigious list in 2024.
About FCS Fair Computer Systems GmbH
FCS Fair Computer Systems GmbH is a leading provider of IT and service management solutions. With the HEINZELMANN Service.Desk, the company offers a modern, flexible and cost-effective solution that significantly increases the efficiency and quality of IT management tasks.
Contact us
For further information, demo requests or an individual offer please contact:
* Website: www.fair-computer.de
* E-mail: vertrieb@fair-computer.de
* Phone: +49 (0)911 810 8810
With HEINZELMANN Service.Desk, you can rely on a future-proof solution that makes your IT management more efficient, flexible and cost-effective. Request your free trial version today and discover the benefits of comprehensive service management software.
FCS Fair Computer Systems
Ostendstraße 132
90482 Nuremberg
Germany
https://www.fair-computer.de/
FCS Fair Computer Systems
Frau Stefanie Schiwek
09118108810
s.schiwek@fair-computer.de
FCS Fair Computer Systems GmbH is a German software company specializing in the development of innovative business software. The software solutions have already received several different awards.
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