4 major IT Help Desk Services challenges

Texas (USA), Canada (Toronto) &; India (Business Network)- 8th September 2017:

IT help desk services market will enjoy a 5.7% compound annual growth rate (CAGR) from 2014 to 2019. (Source: Technavio). Companies face different challenges regarding IT help desk and consider ‘outsourcing’ as a good option. Organizations offering IT help desk services help companies overcome Help desk challenges in feasible cost and lesser time.

Following are the 4 major IT Help Desk Services challenges:

1. Rapidly and Drastically Changing Technologies
Every day new technologies are introduced in the market related to the cloud, mobile, big data, etc that are changing the way IT operates. In most of the cases, the innovations are potentially overwhelming. It becomes difficult for companies to keep an update of all latest technologies and purchase those technologies or tools. Managers are unable to strategically position IT employees within other departments or train resources from other departments in the policies.

2. Acquiring & Retaining resources
Hiring trained resources is expensive! Training resources after hiring are time-consuming. The biggest challenge is to retain the employees. IT help desk departments of many organizations have become training centers for resources. To avoid these issues, companies usually prefer outsourcing help desk services. Another point of concern is 24x7 support. Delivering in house 24x7 support is not economically feasible since it requires a large number of resources to work in shift.

3. Data and Network Security
Data security has become a serious issue these days since every day new cyber attacks are coming in news. It was a myth that mega-giant IT and tech companies such as Google and Amazon are the favorite targets hackers willing to attack. Offering security to the data and maintaining confidentiality has become more complex. Companies need to dictate policies and procedures from the ground up for every department.

4. Cost
This is last but not the least major challenge. Above 3 challenges are equally related to cost. Every organization prioritizes cost optimization and this is the major reason companies outsource IT help desk services.

These challenges faced by companies provoke them to outsource IT help desk services. Suma Soft’s IT Help Desk services have highly skilled resources and give you the information to identify trends and increase responsiveness to your customers. Our high-quality processes will lead to distinct improvement in customer satisfaction levels. Read More - http://bit.ly/2wKURBY

Suma Soft’s IT Help Desk services have highly skilled resources and gives you the information to identify trends and increase responsiveness to your customers. Our high quality processes will lead to distinct improvement in customer satisfaction levels. Get free demo - http://bit.ly/2wKURBY

7880 San Felipe Street,
Ste 120,
Houston TX 77063-1647
Telephone:
+1 281 764 1825
+1 281 468 7338
Email:
info@sumasoft.com

This release was published on openPR.