Press release
UAE Exchange Wins Best Service Performance Outlet Award under DSES
During the Award Ceremony
‘Service is our currency’ asserts the tagline of UAE Exchange, the leading global remittance and foreign exchange brand. The brand has proved what it believes in, yet again, by winning the ‘Best Service Performance Outlet Award’ for 2011 under the Dubai Service Excellence Scheme (DSES), organised by Department of Economic Development and the Government of Dubai. H.H. Sheikh Maktoum Bin Mohammed Bin Rashid Al Maktoum, Deputy Ruler of Dubai, presented the award on 4th April, 2012 at Dubai World Trade Centre, Dubai.
“We are extremely happy with this achievement!” said Mr, Y. Sudhir Kumar Shetty, COO – Global Operations, UAE Exchange. “Excellent customer service has always been our forte. This award, which we are winning for the fourth time, proves our passion for excellence and the perseverance to stand up to our promise of quality service, yet again. We are constantly striving to ingrain more value in to our customer service, across the globe, to ensure that the largest network, in its class, offers the best service through its every outlet. Such recognitions only propel us further to work towards this aim of ours.”
Quality is one aspect, which UAE Exchange has never compromised upon. This penchant for quality has enabled the remittance major to offer the widest range of services under one roof, which include money transfer, foreign exchange, utility bill payments, credit card payments, mobile phone recharge, subscription payments and more. All these make UAE Exchange, a financial supermarket, which addresses most of the financial requirements of its customers.
Some of the quality services offered by UAE Exchange include includes Xpress Money, the instant money transfer service with over 1,35,000 payout locations in more than 125 countries; FLASHremit, the real-time bank account credit service; Money2anywhere, the convenient online money transfer portal by which money can be sent to any corner of the world in just a few clicks from an internet environment anywhere; Smart Pay, the WPS-compliant leading payroll solution; and XPay, the online bill payment service using mobile phone.
The brand’s passion for excellence has not only brought quality services for its customers, but also has won it many awards including the Banker Middle East Product Award, Dubai Quality Award, Sheikh Khalifa Excellence Award, Sheikh Mohammed bin Rashid Al Makhtoum Business Award, Dubai Human Development Appreciation Programme, Best Partner by Emirates National Development Programme, UAE Emiratisation Award, Deutsche Bank STP Excellence Award, Customer Service Week Star Award for the Best Implemented Initiative and ISO 9001 & 14001 certification, Superbrand status in 2009, 2010, 2011 and 2012 consecutively and more.
About UAE Exchange
UAE Exchange is a leading global remittance and exchange house based in UAE with, with direct operations spanning 29 countries across five continents with over 600 direct offices. With correspondent banking relationship covering more than 150 global banks, and associations with many leading brands globally to bring several value-added products to customers, UAE Exchange, acclaimed the world over as the ‘World’s Trusted Money Transferrer provides unmatched service in the industry to a wide customer base of around 3.5 million. In UAE, the brand has a leading presence with a network of over 101 branches covering all the Emirates. In October 2009, UAE Exchange commenced its 30th year of successful business operations. For more information, logon to www.uaeexchange.com, www.money2anywhere.com and www.smartpay.ae
Lahcen ATERTA
Manager Media Relations
UAE Exchange Centre LLC
Al Saigh Building, Hamdan Street,
PO BOX 170, Abu Dhabi, UAE
Telephone: +971-2-4945480
aterta.lahcen@uaeexchange.com
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