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Customer Experience Management (CEM) Market Size, Share, Trends & Forecast 2025
Customer Experience Management (CEM) Market Size
Request a free sample of our report on Customer Experience Management (CEM) Market:https://www.omrglobal.com/request-sample/customer-experience-management-cem-market
The adoption of an on-demand CEM solution is moving at an increasing rate. It is a low-cost setup that is priced under a monthly or annual subscription by the service provider. Further, on-demand is a form of cloud computing. Cloud enables the reduction of cost through operating efficiency. There are various benefits of cloud platforms including its scalability, performance and pay-as-you-go nature of cloud computing infrastructures which makes it a better preference for most of the organizations. CEM generates a large amount of data primarily from customer feedback and comprises multiple computational elements such as data processing and analytics algorithms. The integration of this data with cloud computing infrastructures provide organization opportunities for cost-effective and on-demand scaling which will create enormous opportunities for customer experience management market.
A full report of Global Customer Experience Management (CEM) Market is available at:https://www.omrglobal.com/industry-reports/customer-experience-management-cem-market
The major players in the global CEM market include Adobe Systems, Inc., IBM Corp., Zendesk, Inc., Avaya, Inc. and SAP SE. These market players are adopting several market strategies including product launch and approvals, merger and acquisition, partnerships and collaborations, and others for gaining a strong position in the market. For instance, in January 2019, SAP SE acquired Qualtrics International Inc., a provider of experience management software. The combination leverages the new XM category by integrating Qualtrics’ experience data with operational data from SAP software. SAP and Qualtrics will offer businesses the means to deliver exceptional customer, employee, product and brand experiences.
Global Customer Experience Management Market - Segmentation
By Deployment
On-Premise Deployment
On-Demand Deployment
By End-User
Telecom & IT
Energy and utilities
Manufacturing
Healthcare
BFSI
Other (Retail)
Global Customer Experience Management Market – Segment by Region
North America
US
Canada
Europe
Germany
UK
France
Spain
Italy
Rest of Europe
Asia-Pacific
China
India
Japan
Rest of Asia-Pacific
Rest of the World
Middle East & Africa
Latin America
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Company Name: Orion Market Research
Contact Person: Mr. Anurag Tiwari
Email: info@omrglobal.com
Contact no: +1 646-755-7667, +91 780-304-0404
Orion Market Research (OMR) is an Indian market research and consulting company known for its crisp and concise reports. The company is equipped with an experienced team of analysts and consultants. OMR offers quality syndicated research reports, customized research reports, consulting and other research-based services.
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